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Customer Services:

+4571303332 / +4570145556 or 3332 (93#) from your Lycamobile

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Frequently Asked Questions

Using Lycamobile is simple just click below to learn more.

  1. Keep Your Old Number with LYCAMOBILE

    You can change your current mobile phone number free of charge to Lycamobile.
    For number portability to questions, fill out the form in the SIM package or call customer service.

  2. Forgotten PIN / PUK Codes
    • If you enter the wrong PIN code three times your SIM card will automatically lock. In this case you must enter your PUK code.
    • Your PUK code is displayed on the SIM card Letter found in your starter pack. Please retain it for safe keeping.
    • If you can’t find your PUK code call Customer Services.
  3. SIM Lock
    • If your SIM does not work when you first enter it into your mobile and after entering your PIN, it may have a SIM lock. If you have been with your current provider for more than 1 year this lock can be removed for free, please contact your current provider directly to request the code which will allow you to remove your SIM lock.
    • If you have had your handset for less than one year you should ask your handset provider how much it will cost to remove the SIM lock.
  4. Validity Period
    • If you do not make any calls or SMS within a 3 month period your credit will be frozen.
    • If your credit has been frozen you have one month in which to top up again, in which case your old credit will be reinstated. If you do not top up within this period your number will be frozen permanently and you will not be able to use your SIM.
  5. International Roaming

    How do I use the International Roaming service?
    All Lycamobile customers can use our International Roaming service. The service is activated automatically when you make your first call whilst in Denmark. You can make and receive calls & text's as you would at home. Please remember to add the international dialling code before making a call.
    Please note: We recommend that you make your first call at least 24 hours before leaving Denmark.

    How do I know if I am roaming?
    There are a few easy ways to check if you are Roaming:

    • Some phones display a ‘Roaming Icon’, please see your handset user guide for further details.
    • Your phone will display a different network name once you have successfully logged onto a Roaming Partner Network.
    • Some phones will display the Roaming Partner Network name above or after Lycamobile.
    • Our Roaming Partner Network may send you a welcome text message.

    How much does it cost?
    Whilst you are abroad, the cost to make & receive a call will depend on where you are and where you are calling to. To keeps things simple, we have split the world into 5 zones. Each country will fall into one zone. Click here to see our International Roaming prices.

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