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From 21/09/2017, any customers who buy one of our National & Data bundles may be able to use their bundle allowances while roaming in the EU/EEA countries. Customers are advised that there is a maximum usage capping is applied for data while roaming in EU/EEA. EU/EEA roaming services are enabled for customers who travel for holidays or short trips and note that the SIM card must be first used (activated) in the home country in order to take advantage of this promotion.
This bundle includes an EU/EEA Countries data roaming allowance of 3.5GB and effective from 01/01/2020.
1. The data switch that Lyca is using captures the end customer’s data usage and stores this in the call detail record (CDR). All data are encrypted and the decrypted data in the CDRs are available only for Lyca IS team for reporting and reconciliation purpose. No other internal and external parties have access to see this information.
2. Lyca do not apply any limitations for any customers or different service quality parameters based on type of subscriptions like bundle and PAYG. All applications the customers access maintains same quality of service through Lyca’s data network following non-discriminations clauses. The speed experienced may differ for the end customer this due to a number of different factors like the mobile device capability to support high speed data, the number of users trying to establish connections at a time in a same cell site vs its capacity at MNO end, the overall coverage strength and any technical disruptions due to planned and unplanned works carried out by Lyca, MNO and interconnection partners.
3. Lyca do not differentiate its quality of services based on the customers tariff plan. All of the customers will get the same level of services regardless they have an PAYG or an bundle/plan. The only limitations there may be is due to geo-location of our customers as result of potential network restrictions from the host network.